Refund and Return Policy
(WALK-IN AND CALL IN CUSTOMER/DELIVERY/THIRD-PARTY DELIVERY ORDERS) To provide the best customer satisfaction, we offer the following solutions. Please get in touch with us if you have questions regarding the Return & Refund Policy by emailing us at the restaurant.
Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant or a third party.
Third-Party Delivery Orders (Grubhub, Uber eats, Doordash, Postmates, etc.)
Don't hesitate to contact the delivery company directly for third-party delivery issues. You can get their order-issue line or visit their website.
Food Order Errors
If you receive food different from your receipt, we sincerely apologize. Please call your third-party delivery company or us as soon as you notice that there was an error in your order.
•For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.
•For cash payments, you will be asked to pay the balance difference if the new food has a more excellent value than the food received in error. In the same way, you will receive the balance difference back as credit for the new item if less than the food received in error. In some cases, we may offer you store credit. Please return the food order to our host in the original container(s)*.
Food Order Incomplete
We will make it up to you on the rare occasion that you do not receive food on your receipt. Please call us as soon as you notice that any food items still need to be received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, or we will refund you with store credit—no cash refunds.
Food Order Incomplete
We will make it up to you on the rare occasion that you do not receive food on your receipt. Please call us as soon as you notice that any food items still need to be received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, or we will refund you with store credit—no cash refunds.
Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and replacement food are available upon request for orders in which the food is wrong, omitted, and in other similar circumstances. Rebates are not typically provided for food that a guest does not like.
If 5% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with, then we cannot verify its origin or issue and cannot issue any discount, refund, or store credit.
Cancel Order
Uni Thai Bistro 265 E 7th St, Brooklyn, New York 11218 www.unithaibistro.com Sorry, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Cancelling Restaurant Delivery
We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you might not be eligible for a refund.
Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary food.
Pick up orders
We strive to prepare and package our pick-up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality concerning temperature and freshness. If you are going to arrive after the guaranteed pick-up time, please provide notification 15 mins before the pick-up time. If the customer arrives after the pick-up time without notifications, no refund will be issued.